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Genesys

Genesys – Company Started With The $150,000 Loan As Initial Money.

Genesys is a market leader in contact centre solutions and cloud customer experiences. The company has a presence in over 100 countries. Employees at Company collaborate to provide the best possible client experiences. Genesys connects every user moment across marketing, sales, and service on any channel while also enhancing employee experiences with the help of cloud and AI.

About the Company

Founded in 1990, Genesys is an  American software corporation that sells customer experience (CX) and call centre technologies to mid-sized and big companies. It offers software that is both cloud-based and hybrid. In 2012, It was acquired by Technology Crossover Ventures (TCV) and Permira Funds. The company is headquartered in California, USA, and it also has offices in the Middle East, Latin America, Canada, Europe, Asia, Australia, and Africa.  The company is the main sponsor of IndyCar Series racer James Hinchcliffe’s in the #29 Andretti Autosport Honda. Additionally, the business sponsors the Genesys 300 and Genesys 600 races at Texas Motor Speedway. Genesys established “Experience as a Service” to enable companies of all sizes to communicate with customers sensitively, deliver simple personalization at scale, and cultivate their trust and loyalty.

History

Gregory Shenkman and Alec Miloslavsky started Genesys in October 1990. The families of the founders loaned the company $150,000 as initial money. In 1997, the business successfully launched its (IPO) and went public, traded on the NASDAQ under the ticker GCTI. Alcatel-Lucent (formerly Alcatel) purchased Genesys for $1.5 billion in late 1999. In 2012,  It was acquired by Permira and TCV from Alcatel-Lucent for $1.5 billion. In 2016, majority shareholders, Technology Crossover Ventures and Permira sold a $900 million share to private equity firm Hellman & Friedman, valued at $3.8 billion. Genesys creates call centre software for corporations. The software is offered as on-premises or cloud-based software. Its popular products include Genesys Cloud CX, Genesys Multicloud CX and Genesys DX.

Genesys
Image source: www.genesys.com

Acquisitions

Genesys has expanded throughout the years by making a number of acquisitions. Its popular acquisitions include Forte Software, Plato Software Corporation,  Next Age Technologies, IBM’s CallPath, Telera, VoiceGenie Technologies, Informiam, Solariat, Conseros, OVM Solutions, Interactive Intelligence, Silver Lining, AltoCloud, nGUVU. In 2021, it acquired Bold360, a digital engagement suite, from LogMeIn.

CEO – Tony Bates

Business executive Tony Bates was appointed CEO of Genesys in 2019. He is a British native. He formerly held a number of technology-related leadership positions in business, including those of former CEO of Skype, former executive vice president of Microsoft, and former president of GoPro. Bates started his job in network services and internet infrastructure after dropping out of college. He has previously held positions on the boards of GoPro, SiriusXM, LoveFilm, TokBox, YouTube, and BubbleMotion. He has been a member of the boards of VMware and eBay. Bates holds several patents under his name.

Founders – Gregory Shenkman, Alec Miloslavsky 

Gregory Shenkman and Alec Miloslavsky founded Genesys in 1990. Russian émigrés Alec Miloslavsky and Gregory Shenkman first met in San Francisco when Shenkman was selling telecoms equipment and Miloslavsky was employed by Pixar Studios. Each took out a loan from their parents at $75,000 to start the firm Genesys. Together, they started creating software that enables businesses to learn more about their phone costs and cut down on hold times. Most of the company’s employees were Russian programmers, which first led the FBI to believe the business had connections to mafias in Russia. It went public in 1997, and Alcatel purchased the company for $1.5 billion three years later. The duo later also formed another company named Exigen Services.

Kofax

Kofax – Intelligent Automation Software Provider Founded By Fellow Workers.

Kofax corporation is an intelligent automation software provider founded 37 years ago in 1985. It is headquartered in Irvin, California. It provides services like allowing businesses to automate and improve the workflow by elucidating the data handling with its software. It has about 2,000 employees working to improve its services and has been an independent portfolio corporation acquired by a private investment firm Thomas Bravo. It has achieved a revenue of up to 500 million US dollars (2020).

History

Kofax was founded as Kofax Image Products by Engineers David Silver and Dean Hough, fellow workers at a document processing firm, FileNet. David Silver took the leadership of the firm and became its President and Chief Executive officer. The firm’s first-ever products were introduced in 1989, primarily focused on manufacturing personal computer circuit boards to modify them into image processing machines. In the 1990s, the firm focused on the development of its primary image processing technology and went on Nasdaq in October 1997. IN 1999, the company announced a $75 million deal and was acquired by the UK- originated holding corporation DICOM group. The firm’s main objective was to pair the Kofax Image Products, their digital Capture Technology, and DICOM’s distribution services in Europe. David Silver Stepped down from his position in 2000, succeeded by Arnold Buren, who was the former deputy chief Executive Officer of DICOM. In 2000, there was again a position swap in which Rick Murphy was named Chief Executive Officer of Kofax. Arnold Von Buren was promoted to the CEO of the DICOM group. In December 2005, Buren’s position was assigned to Rob Klatell. After two years, he was replaced by Reynolds Bish, former CEO of Captiva Software 2007 who was one of the key people. The merged corporations, Kofax Image Products, Inc. and DICOM groups were renamed Kofax Inc. in 2008.

Kofax
Image source: wikimedia.org

Acquisitions And Mergers

  • Kofax Corporation acquired Mohomine firm, which was an automated text classification and extraction developer, in April 2003.
  • Atalasoft Corporation, an image software company with a document imaging toolkit known as dotImage as its major product, in 2011.
  • In September 2014, the firm acquired an e-signature and signature verification software firm known as Softpro as a separate unit in Stuttgart, Germany.
  • A customer communications management firm Aia Holding was situated in the Netherlands in March 2015.
  • On March 24, Kofax Inc. and Lexmark International agreed to a merger resulting in Lexmark acquiring a large number of shares i.e. US$1.
  • In November 2018, it acquired a Document Imaging department of Nuance Communications.
  • In June 2021, Kofax acquired a document capture, content management and workflow automation software provider firm, PSIGEN Software, Inc. In August, It announced the acquisition of Printix.net, a cloud-based print management system provider.

Revenue

In the year 2015, the firm generated a revenue of 297 million USD, which reached 298 million USD in 2021.

Renowned Customers

The firm provided its services to several renowned companies like Xerox, Samsung, Visa Inc, HP inc., Canon Inc., and The Bank of Tokyo-Mitsubishi.   

Founders – David Silver and Dean Hough

David silver is a great entrepreneur, engineer, and former CEO. He holds a degree in electrical engineering from the University of California Irvin, California. During the initial days, he became a great inspiration for his employees. Dean Hough was born in July 1958 in Irvin, California, and attended San Diego State University from 1977-1980. He has been Vice president of Kofax Inc.

CEO – Reynolds C. Bish

Reynolds Bish is an entrepreneur, engineer, and a leading supplier of intelligent automation services and led a global business and employed over 2,000 people all over the world. During his leadership company’s revenue exceeded $600 million. He encouraged different mergers to achieve strength and enhancement.

Blue Prism

Blue Prism, The Founder Of Robotic Process Automation.

Blue Prism is a company that developed and produces workplace robotic process automation (RPA) software, which offers a virtual workforce for automating complex, end-to-end operational tasks. This RPA tool has the ability to create a software-powered virtual workforce. The company enables businesses to automate business processes flexibly and economically.

About The Company

Founded in 2001, Blue Prism is headquartered in Warrington, UK. It also has regional offices in Australia and USA. The company is famous for developing the robotic process automation market. It is a listed company on the London Stock Exchange.

Blue Prism operates on the technology of Microsoft .NET Framework. It supports all platforms like Windows, WPF, mainframe, web, Java, etc., and automates any application when presented in several ways.

Blue Prism
Image source: venturebeat.com

History

A team of process automation specialists established Blue Prism in 2001 with the goal of creating technology that would increase organisations’ productivity and effectiveness. At first, they concentrated on the back office, where they discovered a huge unmet need for automation. Alastair Bathgate and David Moss co-founded the business to offer a novel strategy now referred to as RPA. Robotic process automation (RPA) is the use of technology to give businesses a digital workforce that adheres to rule-based business processes and communicates with their systems in a manner similar to that of their current users. Blue Prism coined the expression “Robotic Process Automation”. Automate, the company’s first commercially available product was introduced in 2003. The second iteration of Automate, which included functionality for massive processing, was launched in 2005. Blue Prism software was first used by Co-operative Financial Services in 2005 to automate manual customer care operations.

In 2016, the company launched its initial public offering (IPO) when it debuted on the London Stock Exchange with a market valuation of £48.5 million. Under CEO Alastair Bathgate, the company’s shares increased 44% on the initial day of the listing. The company’s clients include Fidelity Investment Management, O2, and Co-operative Bank. By 2016, it also established offices in Miami and Chicago in addition to the UK.

Acquisition

In 2021, the purchase of Blue Prism by Vista Equity Partners for $1.5 billion was announced. Vista wanted to combine TIBCO Software and Blue Prism. According to reports, Vista was thinking of cutting 8 to 10% of the combined companies’ around 4,750 employees from their payroll. The initial acquisition agreement was initially disclosed in December 2021, when SS&C and Vista engaged in a bidding war that increased the price. Shareholders of Blue Prism finally chose to support SS&C. In 2022, SS&C Technologies stated that it had successfully acquired Blue Prism for about $1.6 billion.

Founders – David Moss, Alastair Bathgate

Alastair Bathgate and David Moss co-founded the Blue Prism Group in 2001. Alastair served as the company’s CEO from that time until 2020. The then-unmet requirement for organisational process automation led to the creation of Blue Prism. The company expanded from serving a single client, the UK bank Barclays, to becoming a global powerhouse with 2,000 clients spread over 120 countries and 70 different industrial sectors, including healthcare, financial services, and the public sector.

CEO – Jason Kingdon

Jason Kingdon is the CEO and Chairman of Blue Prism. He joined the company in 2008 as the Executive Chairman. He has co-founded numerous AI startups. He was a co-founder of the Intelligent Systems Lab at UCL, where he pioneered the usage of a neural network in real-time financial forecasting. He has also served as CEO and co-founder of Searchspace, a business that used artificial intelligence to detect insider trading at banking institutions and stock exchanges and money laundering. Kingdon earned a pure mathematics undergraduate degree from the Queen Mary University of London and a master’s degree from the University of Bristol.

KPIT Technologies

KPIT Technologies, Founded by Two Accountants working In The Same Accountancy Firm.

KPIT Technologies Limited is a leading Indian Multinational firm formerly known as KPIT Cummins Infosystem Limited. It was established in 1990, with its headquarters in Pune, Maharashtra, India. It is a software development company that provides software to automotive corporations and is an integration partner leading mobility to an advanced, clean, and safe future. Its business contains six domains i.e. Autonomous Driving, Connected Vehicles, Electric and Conventional Powertrain, AUTOSAR, Mechatronics, and Vehicle Diagnostics, working with leaders in the automotive and mobility industry.

It has its development centers in the USA, Germany, Korea, Japan, Thailand, India, and China. Over 7,000 (2019) employees are working in the firm specializing in Artificial Intelligence, embedded software, and digital solutions. The firm works on speeding up the clients’ performance of the next-gen technologies for the future mobility blueprint.

History

KPIT Technologies was founded in 1990 by Ravi Pandit and Kishore Patil, two accountants working in the same accountancy firm. In the year 2002, A firm known as Cummins Infotech merged its Information technology Department with KPIT, and from then on it was known as KPIT Cummins Infotech limited. After eleven years of this arrangement, Cummins technologies decided to reduce the shareholding in KPIT, focusing on its primary business in Generator and engine manufacturing. Therefore, in 2003, It changed its name back to “KPIT technologies”. It has created many software solutions one of the great ones is Revolo, which became the first ARAI- certified JNNURM II flexible with On- bus intelligent transport system. KPIT launched its new firm logo on June 6, 2019.

KPIT Technologies
Image source: www.punekarnews.in

Renowned Customers

Its renowned clients are BMW, Cummins, Paccar, Lafarge, GM, DICV, and others.

Revenue

The firm made its stock launch in 2019, which was 50 times oversubscribed. It has achieved a revenue of Rs. 2432.38 crores i.e. 320 million USD (2022), and has a net value/income of Rs. 274.24 crores i.e. 36 million USD.

Split-Up And Merger

In January 2018, an It company known as Birlasoft and KPIT decided to merge and promptly split up into two new firms. This proposal was approved by the competition commission of India. Afterward, two new firms, an IT firm, and an automotive firm were formed. The IT company was called Birlasoft and the automotive corporation was called KPIT Technologies. Birlasoft received 22 shares of the combined company for every nine shares they have in Birlasoft. KPIT received one share of every share they have in KPIT. According to the founders, this deal was made to segregate Information technology and automotive tech business to focus on each.

Founder – Ravi Pandit

Ravi Pandit is an Indian Entrepreneur, Co-founder, and chairman of KPIT Technologies Limited, born in Pune, Maharashtra. He holds a master’s degree in Management from MIT Sloan School of Management. He holds membership in two renowned institutes of India of chartered accountancy one is the Institute of Cost Accountants of India and the other is the Institute of Chartered Accountants of India. Also, He has been the president of Mahratta Chamber of Commerce, Agriculture and Industries between 2004-2006.

CEO – Kishore Patil

Kishore Patil is a great Entrepreneur, co-founder, managing director, and Chief Executive officer of KPIT. He led his team through its crucial time. His achievements are endless such as he was presented with the CA business leader Award in 2014 and the prestigious golden lotus national award.

Phunware

Phunware – 3 Million dollars Deal To Built The Trump Re-Election App.

Phunware is an American Mobile Software and Blockchain firm. It showcases a game-like mechanism so that it can engage the right audience for Brands. Basically, it manufactures mobile applications for business goals such as advertising and marketing and cryptocurrency brand loyalty programs. It was established in Austin, Texas. In 2020, it became the fifth-largest technology firm in politics due to its involvement with Trump’s 2020 re-election campaign. It was criticized immensely for it. It operates 940 million unique active devices monthly and holds 5 billion daily transactions. The firm has made more than 120 million dollars since its founding.

History

Phunware was founded on 25th March 2009 by Alan Knitowski and Luan Dang in Austin, Texas. The key people involved in its foundation other than its founders were Randall Crowder (COO) and Matt Aune (CFO). Its headquarters are in Austin, Irvin, San Diego, and Miami. Its services include campaign data. It provided users’ daily digital trail to the Trump re-election campaign through a contract made with Brad Parscale’s American Made Media consultants. The deal was worth 3 million dollars and It also built the Trump re-election app in 2019. It had 93 employees in 2019 and got lowered to 44 in 2020, Phunware admitted Larry Sanger, Wikipedia co-founder to their advisory board that year.

Phunware
Image source: www.phunware.com

Renowned Customers

Phunware provided its services for many renowned companies such as Warner Brothers, NASCAR, NFL, NBC Sports, American Made Media Consultants, Fox Networks Group, HID Global, Presidio Networked Solutions, and MD Anderson. They also made an app for Gun Talk Media and worked with Cedars-Sinai Medical Center. Its location Tracking was used to target Democratic ads at participants in the anti-Trump 2017 Women’s March in 2018.

Acquisitions and Mergers

Phunware acquired Digby Mobile Commerce based in Austin, Texas in 2014 as a part of a 30 million dollars expansion. It also bought its subsidiary Movaya established in Seattle and Chengdu for an undisclosed sum. In December 2018, It performed a reverse merger with a special-purpose acquisition firm, Stellar Acquisitions III. In October 2021, It acquired Lyte technology, a computer system provider, for 10.98 million dollars to provide support to its blockchain research.

Revenue

The firm reached a Non-GAAP adjusted net revenue of 22.5 million dollars in 2018, got reduced to 19 million dollars in 2019 while its GAAP gross revenue in 2018 was 30.8 million dollars which was lowered to 19 million dollars in 2019. Fox Networks Group made their 50% sale in 2019 which was 42% in 2018. After the completion of the Fox project in 2019, their sales decreased. On April 17, 2020, the company got nearly delisted from NASDAQ due to the stock trading just below one dollar but got saved because the company’s shares increased just before the delisting.

Court Cases

Phunware filed a suit against Uber Technologies for failing to pay its taxes on three million dollars in unpaid services on September 26, 2017, in The Superior Court of California show. In response to this, Uber Technologies sued Phunware for fraud, accusing them of displaying ads of their ride-sharing app on unauthorized third-party websites. In October 2020, after a settlement, Phunware agreed to pay 6 to 4 million dollars to Uber for its fraudulent advertising.

Alan Knitowski – CEO

He works as the Chief Executing officer in the firm. He is a successful entrepreneur who has worked for over 15 years in the communication industry having multiple exits. He was also listed as a finalist for the 2014 Ernst and Young Entrepreneur of the year award for Central Texas. He served as an investor and also as a fund manager. He also served in United States Army as an Airborne, Air Assault, and Ranger qualified captain in the engineering unit.

Luan Dang – CTO

Luan serves as the Chief Technology Officer and Co-founder at Phunware. He is a great Entrepreneur, author, techie, Investor, and inventor. Before founding Phunware, he used to be the president of strategic Investments for Curo Capital LLC and of Alternative investment for Trymetris Capital Management. He was also the director of Engineering at Linksys. He also invested in Vonage and Telverse communications. In addition to these, he was a founding member of the Technical Advisory Board of OMPA and ISC. He has an experience of over 15 years in the communication industry.

Worldline

Worldline – Providing Payment And Transactional Services.

Worldline is a corporation that offers payment and transactional services. It operates in four segments: Merchant Services, Financial Services, terminal, Solutions, and Services, and Mobility and e-Transactional Services. Terminals and point of sale, online payments, omnichannel commerce, issuing and acquiring solutions, account payments, digital banking, connected services, customer interaction, cloud services, and other services are available from the organization. Worldline serves the retail, financial, manufacturing, transportation, and public sectors, among others.

About The Company

Worldline SA, originally Atos Worldline SAS, the payment and transaction services provider is based in France. The organization has operations in Asia, Europe, and Latin America. The headquarters of Worldline is in Paris, France. The company develops and operates digital platforms that handle all transactions between businesses, their partners, and their customers. It provides a variety of financial services, including acquiring processing and value-added services, issuing processing, online banking, and software licensing. It serves the banking, transportation, retail, healthcare, financial services, insurance, media, and telecommunications industries.

Worldline
Image source: world.net

Worldline’s Story

The story of Worldline begins in 1996, when Axime offered to buy Sligos, culminating in the successful merger of the two firms under the new name Atos. Atos quickly acquired more companies and rose to prominence as a leader in payment software and integration activities. The corporation established the new subsidiary Atos Worldline in 2004 to focus only on payments and transactional services.

Two years later, the business purchased Banksys, which is in charge of safeguarding and insuring electronic payments in Belgium, as well as BCC, which operates payment systems linked to the two main credit card networks, Visa and Mastercard. In 2013, the Atos Worldline segment obtained autonomy, and a year later, Atos floated Worldline as a standalone company for 26.59 percent of its interests, for 575 million euros, valuing Worldline at 2.1 billion euros. With over 11,000 workers and services in over 30 countries, Worldline rose to become the European Payment Champion. Worldline merged its electronic financial transaction processing services with the Dutch payment processing company Equens in November 2015 to form equensWorldline. The debut in 2016 established Worldline as the European payment services market leader.

When Atos shareholders approved the plan to divide 23.4 percent of Worldline shares to their owners in May 2019, Worldline became an independent business. The company expanded its international reach and inked a long-term strategic commercial acquiring agreement with Australia’s third-largest acquirer, ANZ Bank, at the end of 2020. One aspect of Worldline’s objective was to establish and enable an ecosystem with simple financial technology integration for as many businesses as feasible. As a result, Worldline fortified its position in 2017 by acquiring Digital River World Payments (DRWP) and First Data Baltics. This gave Worldline control of ANZ’s merchant acquisition business, allowing them to provide value-added products and services to its merchant customers. The Australian market is significant because it is the world’s 14th largest economy and is witnessing rapid expansion in digitalization. Worldline’s tale continues in May 2021, when we bought 92.5 percent of Cardlink’s share capital in order to build Worldline’s Merchant Services business in one of the world’s most promising markets. Cardlink is Greece’s top network services provider, with exclusive access to the country’s leading payment acceptance network. This transaction will provide with a greater presence in southern Europe a country that is rapidly adopting electronic payments.

CEO – Gilles Grapinet

Since July 2013, Gilles Grapinet has served as Worldline’s Chief Executive Officer. Soon after taking over, he led the company through a successful IPO in 2014, which resulted in Worldline’s listing as a public company on the French stock exchange. The company has more than doubled in size, geographical reach, and revenue since 2013. Mr. Grapinet, a fervent supporter of corporate social responsibility, launched the TRUST2020 program in 2016 – an ambitious roadmap that ensures trust is at the heart of all Worldline interactions.

Worldline, which became entirely independent of Atos on May 3rd, 2019, is now the n°1 electronic payment services provider in Europe and n°4 internationally and has been a member of the CAC40 leading French index since March 2020, with a market valuation of over 21 billion euros (March 2021).