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communication service

Avaya

Avaya, the world’s number one contact centre and unified communication service provider.

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Businesses are based on communication and establishing relations. Thanks to the companies that are building tools to make online communication easy through their online communication platforms. In times of pandemic, people are able to maintain their business relations and control their work using the internet and these software products. The work-from-home culture is only possible because of the internet connection and the various software that companies are using to communicate with their clients and employees. The most used communication software is from Avaya, an American technology company that specializes in developing unified communication software and service.

About Avaya

Avaya is an over twenty years old technology and software company. The company headquarters is based in Durham, North Carolina, and it basically develops communication software for its clients. The company is publically held and trades on New York Stock Exchange with ticker AVYA. Avaya is a multinational company and has offices in 190 countries. The company is home to 7900 employees. As per the 2020 data, Company made revenues worth US$2.9 billion for the financial year 2020, and it registered US$706 million as its operating income for the financial year 2019. The company’s most popular product is the Avaya OneCloud, which offers UCaaS (unified communications), CCaaS (contact centre), and CPasS services to the customers in one place. The company has also registered over 4000 patents in the same industry under its name.
Avaya is the world’s number one contact centre and unified communication service provider. Apple, AT&T, Comcast, Dell, Standard Chartered Bank, Liberty Mutual Insurance, Disney, Walmart, Lloyds Banking Group, Michigan State University, U.S. House of Representatives, etc. are some of the major and permanent clients that Avaya serve. For its new software products, the company has started to merge AI with them. It has also partnered with companies like Google and Amazon to make the platforms more user-friendly and up-to-date for consumers.

Avaya
Image source: media.bizj.us

The Back Story

Avaya is the result of a spin-off that occurred in 1995. AT&T had a spun-off, and Lucent Technologies was born. The latter then had a restructure and further divided its operations, and one of the spun off from Lucent was Avaya. Avaya was formed in 2000, a publically traded company. The company stayed independent for seven long years, and in October 2007, two partners, TPG Capital and Silver Lake Partners, acquired Avaya for $8.2 billion, and it became a private company.
But in the next few years, Company faced a lot of losses, and in 2017, it decided to become independent and again went public on NYSE. The going public helped the company get back on its foot and experiment with new technologies, resulting in new software launches and more customer reach.
In twenty years of career, Avaya also made some strategic acquisitions that aided the company’s growth. These acquisitions included names like VISTA Information Technologies, VPNet Technologies, Tenovis, Traverse Networks, Sipera, Aurix, Quintus, NimCat Networks, Esnatech, etc. In October 2019, Company launched its most revolutionary product, Avaya Cloud Office, unified communications as a service solution.

The CEO and President at Avaya

Jim Chirico is the current CEO at Avaya. He has got a BS, Marketing degree from Providence College. Chirico has been in the technology industry for more than thirty years. At the beginning of his career, Chirico worked for IBM in various positions. In 1998, he joined Seagate Technology as the Vice President of the Global Operations, Development, and Manufacturing. Chirico started working at Avaya as the COO and Global Sales Leader in 2008. In 2017, he was appointed as the President and the CEO of Avaya.

RingCentral

RingCentral – The Leading Cloud-based Communications Solutions Provider.

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An uninterrupted communication system is a basic requirement for the success of a business. And when you have to deal with international clients, it becomes really necessary to set up a communication system which allows you to have a smooth conversation with the client without making any extra efforts. The American company RingCentral is one of the best business communication services providers which is one of the leaders of the field. When it comes to seamless communication lines for their business, RingCentral is the first choice of most businesses.

About The Company

RingCentral is an American company providing cloud-based communication SAAS services to businesses. The company was founded in 1999, and its headquarters is based in Belmont, California, U.S. It is a publicly traded company and trades as an RNG on New York Stock Exchange. The company had its first IPO in 2013. The company specializes in cloud computing-based business phone systems, and RingCentral Office, RingCentral Mobile, RingCentral Fax are some of its popular products. The company has also launched RingCentral Professional offering services like universal telephone numbers, voice mail, web conferencing, etc., through a dedicated app for both iOS and Android.
Apart from the US, the company has established offices in countries like Denver, Toronto, London, Paris, Singapore, Manila, etc. As of 2019, the company had employed 2,363 people and made annual revenues worth $902.8 million.

Founding RingCentral

Vlad Shmunis and Vlad Vendrow founded RingCentral in 1999 when they sold their previous business RingZero Systems to Motorola. Vlad Shmunis was the founder, and the CEO of RingZero, whereas, Vlad Vendrow worked as the Director of Engineering at RingZero. The company provided communication services to businesses that worked on Microsoft Windows. After they sold the company to Motorola they founded the company in 1999, this time, providing similar services as of RingZero, but using the emerging cloud technology. As the way of doing business was changing with the birth of new technologies, the two founders thought of using those new technologies for the benefit of the business.
RingCentral launched its first cloud phone system in 2003. Though the company was founded in 1999 but received its first capital investment in 2006 through a round of funding, Sequoia and Khosla Ventures being the major investors. In 2009, the company established its services in the UK, and in 2012, the company partnered with AT&T. The next year, RingCentral went public on NYSE, raising $39.8 million in the IPO. The company also partnered with UK’s BT in 2014.
In 2015, Company acquired Glip, and in 2018, it took over the operations of Dimelo, followed by the acquisition of Connect First. The company, in partnership with Avaya, launched the Avaya Cloud Office application in 2020. The same year it also introduced RingCentral Video, a video conferencing product for businesses, and acquired DeepAffects. The next year, Company acquired Kindite.
As per the records, RingCentral is providing its services to 350,000 businesses globally. The company is also one of the fastest-growing cloud-based communication services providers. In fact, Synergy Research ranked RingCentral number one cloud communications solutions in 2017.

RingCentral
Image source: businesswire.com

The Founders Of RingCentral

Vlad Shmunis, along with Vlad Vendrow, founded RingCentral in 1999. Shmunis is also serving the company as the CEO. He went to San Francisco State University, where he earned a bachelor’s as well as a master’s degree in computer science. Shmunis has been in the software industry for more than thirty years. Before founding RingCentral, he has handled prominent positions in companies like Ampex Corporation and had founded another communication system company named RingZero Systems.
On the other hand, Vlad Vendrow is serving the company as the CTO. He has got a master’s degree in computer science and applied mathematics from Saint Petersburg Electrotechnical University in Russia. Before founding the company, he worked as the Director of Engineering at RingZero. Vendrow has been granted over 40 patents in the field of unified communications and cloud services. He is also credited for the success of the RingCentral cloud phone solution.