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Yatra.com : How a Local Travel Agency Reached Millions of Indians

Founder, India, start-up, Story, Tech Story / By

Planning a trip, used to be a very hectic task before any of the online travel portals got launched. Now that, we have online travel agents, hotel and flight booking; checking availability of rooms, flights, and other accommodations, seems like a piece of cake.

One such online portal is Yatra.com, one of the most popular online Indian travel companies, that provide the finest travel services starting from booking hotels of your choice to create your own holiday packages. The company was founded on 1 August 2006 by Dhruv Shringi, Manish Amin and Sabina Chopra. It is a Haryana-based online travel agency with a wide spectrum of services and a large customer base.

Dhruv Shringi, CEO of Yatra.com

One of the founders of Yatra.com, Dhruv Shringi, as well as the current CEO of the company, holds an MBA degree from INSEAD. He is also a certified Chartered Accountant who gathered a lot of experience before launching Yatra.com. Before Yatra.com, he worked for Ebookers where he was responsible for sales of $850 million that occurred through multiple channels. The other two founding members also worked with Shringi at Ebookers from 2000-2005. And in the period of working together, these three came up with the idea of Yatra.com.

CEO Yatra.com Dhruv Shringi
Image Source: business-standard.com

Shringi had also worked for the London branch of Ford Motor Company and for 6 years he worked with Arthur Anderson in India. He provided business strategies as well as teamed up with the IT sector of the companies he worked for. A man with such calibre and occupational background is likely to bring some lucrative investors in house, and so he did for Yatra.com.

Growth, Acquisitions, and Strategies

The company started in 2006, with only three members, and crossed 1,000 employees by 2016. Yatra.com is a B2B type business providing flight tickets, hotel rooms, car rentals and holiday packages throughout the entire world. The company started growing rapidly in India from the very beginning and with some strategic acquisitions and investors, the company is now growing roots in international lands as well.

In June 2007, Yatra online was nominated for prestigious 14th Annual World Travel Awards. The company came in partnership with Sify.Com in November 2007. In 2010, Yatra.com became the first online travel company to launch India’s first online ticket cancellation service. The company established a contract with IRCTC on 4 January 2010, and the next month, it tied up with Himachal Pradesh Tourism Development Corporation.

On 17 February 2010, Yatra.com came in partnership with Tyroo, followed by a partnership with eBay India and Tripadvisor, the world’s largest travel community, in the month of April of the same year.

On 17 May the same year, the company was awarded the ‘Best Domestic Tour Operator’ award by the Ministry of Tourism. In November, Yatra.com came in a joint venture with American Express. This partnership and the acquisition of TSI, helped the company expand its business, especially for the international flight ticketing. At the end of 2010, Sabina Chopra got felicitated at the Second Annual Women Leaders in India Award 2010. A lot of exclusive holiday packages were launched in this year, which attracted different kinds of travellers.

In 2011, Yatra.com, for the first time, introduced holiday packages to Spain. And, to lure more Indian customers, it launched exclusively ‘Love, Breakups and Zindagi’ package. In April 2011, the company raised funding of $2 billion from blue-chip investors, including Valiant Capital Management, Norwest Venture Partners, and Intel Capital. In November 2011, the company was honoured with CNBC Awaaz Travel Awards for Best Online Travel Agency.

In 2012, Yatra.com won the award for ‘Best Travel Website’ in IAMAI’s 2nd Annual India Digital Awards. The company partnered with ZenithOptimedia Media in the month of March of 2012. It also launched a new credit card in association with SBI. By the time, it became the second largest online travel website in India and owned a 30 per cent share of the travel market related online transactions. The company also acquired a 100 per cent stake in Travelguru.com. In December 2012, Yatra.com, in association with Microsoft, released an app on Windows 8 for its customers.

In 2014, the company came in association with McDonald’s, and also, Rajasthan Royals (Official Travel Partner for IPL 2014). By August 2015, the company dominated the online travel market with booking in over 40,000 hotels. In 2016, Yatra.com incorporated Homestays in its mobile and website app. The statistics showed that in November 2016, 67 per cent of the total Indian travellers where booking holiday packages through Yatra.com. In the same year, Yatra merged with Terrapin 3 Acquisition Crop, which made the company worth $218 million.

The Success

In this journey of 19 years, the company has gained immense trust from its more than 31 million customers. Yatra.com books around 50,000 hotels in more than 500 destinations of India and over 430,000 hotels around the world. On an average rate, Yatra.com hosts more than 20,000 domestic flights and 5,000 hotels bookings per day, through online media and call centres.

India Plans on Building its own Chat App for Official Use After Huawei U.S. Ban

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A report from Economic Times has revealed that the Indian government is looking forward to bring an official messenger or chat app, similar to Whatsapp, to be used by the government employees for official communications.

According to the report, the Delhi government said on Thursday that it is considering to develop a chat application, email, and the other homegrown secure communication networks, for the government officials, in order to insulate the intimate communication with one another.

indian communication app
Image Source: express.co.uk

The decision has come as one of the results of the U.S. government banning Huawei and some other Chinese companies from operating in the country, due to the friction with Beijing. In fact, Washington has recently set up the sanctions against many Chinese companies, which the U.S. tech giants, like Google and Facebook, have already started working upon.

Also, there has been some cold vibes between the U.S. government and the Indian government, as result of removal of the South Asian nation from a special trade program by the U.S. government, as India could not assure the U.S. president Donald Trump of India “providing equitable and reasonable access to its markets” to the U.S.

This incident has caused tension among the two nations. “Tomorrow, if the U.S. finds us unreliable for some reason, all they need to do is ask their companies to slow down networks in India, and everything here will come to a standstill. We are vulnerable, and we must take steps to cover that,” an unnamed official said over the matter.

Though it will be the first time that Indian government will be taking an initiative in developing mediums for the messaging and emails for the official communication, it is not the first time that any other nation is building such software for the government-only use.

At the beginning of this year, France released its official chat app, named Tchap, an open source app, which can only be used by France’s government officials. Other than France, there are nations like China and North Korea, that have got their own operating systems for use in government offices.

Even the Indian government has attempted on building its own Linux-based desktop operating system named BOSS, but with least success, Microsoft‘s Windows is still the most common OS in the government offices of India.

The Success Journey of Freecharge from a Start-up to a $400 Million Business

Founder, India, start-up, Story, Tech Story / By

Western civilisation had a huge impact on the Indian start-up culture. If you look around, you will find many Indian start-ups taking ideas from Silicon Valley projects like PayTM inspired by PayPal, OYO followed the business concept of Airbnb, and there are many more examples doing the same. This lead to the accusation for the Indian entrepreneurs of recreating ideas instead of digging a new one. In the midst, Kunal Shah and Sandeep Tandon proved everyone wrong and built a start-up to address payment related issues and launched a product called Freecharge, which later, took the digital market space like a wildfire.

Origin of Freecharge and initial success

The foundation of Freecharge started in the year 2010 when Sandeep was an angel investor and met Kunal at his BPO Company. Sandeep recognised Kunal’s potential and admired his entrepreneurship skills. In the year 2009, Kunal started with his own venture Paisaback. The idea was to give cash back to the customers through local business tie-ups. For instance, the customers used to get cash back if they visit any local fast food restaurant like KFC or McDonalds on the reference of Paisaback. However, the business ideas did not work out well and soon collapsed.

Kunal Shah
Image Source: ishaeducation.org

Later, Kunal wanted to make a technology, which would eventually minimize payment-coupled complexities and ease the payment process. His focus was especially on mobile phone recharges. He had analysed it as a million dollar idea which would disrupt the market. The idea gave birth to Freecharge. Both Kunal and Sandeep started with the product development phase. Within no time, they launched Freecharge on Independence Day i.e. 15 Aug 2011. McDonald became their key partner for initial days. For the project, they received an undisclosed amount of seed funding from American Venture Capital firm supported by Tandon Group and Sequoia Capitals. Freecharge tool off their business exponentially and grew into tech giant in coming years.

Investment from top firms to selling out the company

After successful three years from its inception, Freecharge received another round of Series B funding INR 220 Crores from their trusting partner Sequoia capitals, Sofina and Ru-Net. Because of their exceptional business delivery, Freecharge again received 535 crores form Hong-Kong based funding firm Tybourne Capital, Valiant Capital Management and from existing funding partners. The Freecharge was killing the market space and shut down many businesses. Many entrepreneurs saw Freecharge as a big opponent. As a result, in the year 2015, Snapdeal, after realising the potential of Freecharge, acquired the company. Snapdeal bought Freecharge for a whopping amount of INR 2700 crore, which also became the biggest takeover in the Indian history of the start-up.

Kunal’s vision for success entrepreneurship

Before stepping into the entrepreneurship journey, Kunal had taken a bold step, as he dropped out from Narsee Monjee Institute of Management Studies (NMIMS) while pursuing his MBA degree. Instead, he pursued an education in Philosophy, preferably. He holds a B.A degree in Philosophy from Wilson College, Mumbai, India. According to his controversial statement, he regarded the MBA as a waste of time and money. He believes students should reach out to running companies instead of wasting so much money while studying theoretical pieces of stuff. However, many intellectuals criticised his theory, he remains adamant. Today, he inspires many through his Freecharge success.

Kunal credit his self-devised Delta 4 theory for building Freecharge a successful start-up. It was Kunal and Sandeep homogenize vision, dedication and honest is the reason why Freecharge has become a global name in mobile-based application software. Today, Freecharge has grown a thousand times and has a customer base of more than 30 million people. Freecharge also awarded as the best consumer mobile service at IAMAI Digital Awards in 2015. The journey of a Freecharge is a lesson to many who want to explore the entrepreneurship journey.

India Successfully Launches GSLV-Mk III; Green Signal to Chandrayaan-2 & Manned Mission

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On Wednesday, the launch of India’s heaviest rocket, the GSLV-Mk III, carrying 3,423 kg communication satellite GSAT-29, from the ISRO’s Sriharikota centre (Satish Dhawan Space Centre), in Andhra Pradesh. The launch took place at 5.08 pm, carrying the GSAT-29 satellite, that has been set into the Geostationary Transfer Orbit (GTO). With the help of the thrusters, the satellite will be placed in Earth’s Geostationary Orbit (GEO). The rocket has proven its ability by putting the satellite into the GTO just within sixteen minutes.

GSAT-29-lifts-off
Image Source: freepressjournal.in

The ISRO chairman K Sivan said, “Today India has achieved a significant milestone. The GSLV Mk III, India’s heaviest launcher, has launched GSAT 29. The launch completed the developmental flights of the rocket.”

The launch of GSLV Mk III is the second developmental flight of the rocket. It carried its first development flight on June 5, 2017, in which it successfully launched a 3,136 kg GSAT-19 satellite (the first heaviest satellite launched from India). ISRO has plans of sending the astronauts to space in the 2022 Gaganyaan mission with the help of the same rocket.

The rocket is 43.4 meters tall and weighs around 640 tonnes, having a capacity of carrying up to four tonnes of weight to space. It is a heavy-lift three-stage rocket. The first stage consists of two solid fuel strap-on engines, at the second stage it has a liquid propellant core, and the third stage is for a cryogenic engine. India is one of the six countries, including the US, Russia, France, Japan and China, to own the cryogenic engine technology.

The GSAT 29 satellite contains the communication transponders to provide communication in remote regions of India, specifically in Jammu Kashmir and the northeast, under the Digital India programme.

A spokesperson from ISRO said. “The GSAT 29 carries Ka/Ku-band high throughput communication transponders intended to meet the communication requirements of users including those in remote areas. In addition, several new technologies such as Q/V-band payload, data transmission through optical communication link will be demonstrated. This will help in realising future advanced satellites.’’

ISRO has been doing amazingly well in its space missions for the past few years, and now it intends to have ten more launches before the new year. And the successful launch of the GSLV Mk III rocket has confirmed the moon mission Chandrayaan 2, that will be carried out in January next year and India’s first human spaceflight programme scheduled for 2022.

Google‘s Indian Payment App Google Tez Becomes Google Pay

Google, India, News, Product, Product Management, Tech News / By

GooglePay
Image Source: vox-cdn.com

Google launched its payment app Google Tez, last September, and after almost a year, it has earned as many as 22 million monthly active users, having done over 750 million transactions. On Tuesday, Google has announced the re-branding of Google Tez as Google Pay, at its annual event, Google for India.

Noticeably, the Google-created app operates on the Unified Payments Interface (UPI) and in a year, there have been the transactions of an annual average of 2 lakh crore. The rebranding of the app has also got many new features added to it. Google has announced its partnership with the private banks in India, including ICICI, Kotak Mahendra, HDFC, etc. that will offer an easy loan through Google Pay app. The users will be able to get their loan sanctioned in a few clicks, with a minimal paperwork. After all the verification work, the bank will transfer the money into the user’s account instantly and safely.

After the success of Google Pay in India, various other countries have also shown their interest in the Google’s payment app and contacted Google to work with them for their payment app development. Google has also announced that the app will be working globally soon, and will also be available for the online merchants like RedBus, BookMyShow, MakeMyTrip, GoIbibo, Freshmenu, etc.

Caesar Sengupta, the manager at Google Pay, said at the event that the app is created for India, so the features can be modified for other countries. Also, with the rebranding, some global features will be added to the Indian Google Pay app. He also stated that in future Google Pay is also going to help more than 1.2 million local businesses in India.

Sundar Pichai – The CEO Of Google

Google, India, Tech Story / By

World’s biggest tech giants surprised people across the globe when they appointed an Indian to hold the highest position in their company. First Microsoft, and then Google chose the most qualified candidate for the role of CEO of their respective companies. To helm, the highest position in world’s biggest technology giants is a herculean task and needs a dedicated, calm, and experienced person. Google found its perfect candidate in India born Sundar Pichai, who was working in the company for many years and served on many important positions.

Early Life

Born on 12th July 1972, in a middle-class family in Madurai, Chennai, India, Sundararajan Pichai’s father Regunahta Pichai, worked as a Senior Electrical Engineer for British Conglomerate General Electric Company and his mother worked as a stenographer before she conceived any children. Belonging to a middle-class family Sundar never had the privilege to watch television or travel in a car. At the age of 12, he was introduced to a fascinating technology called a landline phone.

Sundar Pichai was naturally good at remembering, especially numbers. He completed his high school from Jawahar Vidyalaya, situated at Ashok Nagar, and then went to Vana Vani School in Chennai, to pursue his class 12 education. Further, Pichai advanced to one of the prominent engineering institutes in India – Indian Institute of Technology, Kharagpur. He graduated in Metallurgical Engineering and didn’t stop just there.

Sundar Pichai
Image Source: wikimedia.org

He further went abroad at Stanford University, to pursue his Masters in Material Sciences and Engineering. After completing his MS, Pichai thought of pursuing PhD in Material Sciences and Semiconductor physics, but instead, he joined a company called Applied Materials, based in Silicon Valley, as an Engineer and Product Manager.

Soon, he quit his job at Applied Materials to join MBA program, at the University of Pennsylvania in 2002. After successfully earning his MBA, he joined McKinsey & Company as a Management Consultant. This was the point where a single decision changed his life forever.

Pichai at Google

After quitting McKinsey & Company, Pichai joined Google in 2004. Initially, he worked on the product management for a range of products, including Toolbar. Pichai played a prominent role in the success of Google Drive. His phenomenal work on Google’s Toolbar, fast-paced his growth in the company. After its launch, Google noticed how Toolbar proved efficient and increased the user searches. This led Google to launch their own browser Google Chrome in 2008. He was also involved in the development of apps like Gmail and Google Maps.

The success of Google Chrome brought Pichai into the spotlight. Chrome quickly became a favourite browser and surpassed its competitors, Internet Explorer and Firefox. Chrome controls more than 45% market share today and has directed everyone’s attention on Sundar Pichai. Following the success of Chrome, Pichai was then promoted to Vice President of Product Development the same year.

Pichai announced a new video codec developed by Google, called VP8 and a new video format WebM, which consists of different video, audio streams, and text tracks. In 2012, he was promoted to Senior Vice President of Chrome and apps.

A year later, he replaced Andy Rubin, to manage all Android related products. He developed a new project called Android One, which aimed towards offering affordable smartphones all across the globe. They launched the Android mobile operating system, on which every smartphone works today.

In 2014, Pichai got promoted to Head of Products. With each promotion, his tasks at the company just got bigger and bigger. Under the Head of Products position, he was responsible to oversee day-to-day operations of Google’s every big product, and the upcoming ones, like Google Photos, and Google Now.

The Leap into the Big League

Sundar Pichai was becoming a well-known face not just in the company, but in the whole Silicon Valley. His leadership qualities and diplomatic nature helped him smoothly close huge deals with the competitors.

His excellent track record came into notice of several other giants in the valley. He was approached to become Vice President of Products at Twitter and was also being considered for the position of CEO of Twitter. Another tech giant Microsoft was also considering Pichai to fill in the shoes of Steve Ballmer, who was retiring from the CEO position.

But, it was the time when Google’s new company Alphabet Inc. was on the way to be launched. As Larry Page resigned as the CEO of Google to take the responsibility of Alphabet, Pichai was the best option as Page’s successor.

And, in 2015, Sundar Pichai was announced as the new CEO of Google.

Personal Life

Pichai married Anjali, his college time girlfriend, and lives in Brooklyn, New York. He is the citizen of US and stays there with his wife and two children.