Zoom Adds Features Like Document Editing in Bid to Compete With Microsoft
Currently, Zoom holds a 7% market share, while Microsoft dominates with a 42% share, as reported by IDC.
Zoom is adding word processing capabilities, including collaborative document editing, similar to Google Docs.
Zoom's rapid growth during the pandemic plateaued with offices reopening and increased competition
Zoom aims to diversify its business tools beyond video meetings, incorporating features from Workvivo, an employee communication service it acquired in April.
Zoom has found success with its office phone service and customer-service center offerings, generating approximately $500 million annually.
Zoom is exploring innovative features, including interactive virtual objects in meetings and a feature that reads "nonverbal cues" of participants.
In September, Zoom introduced AI features like call summarization and message drafting in paid plans at no additional cost