Capita – The Leaders of Consulting, Transformation, and Digital Services.

The way of doing things has become really easy today. For that, we can thank the internet, various communication channels as well as various outsourcing companies. These outsourcing companies are the aptest for other companies which are in need of people to work for them, without actually sitting inside the very company office. Most of the big names like Amazon, Apple, Microsoft, like to hire a third party for services like customer care or backend admin operations so that they can focus on their core process. Several companies are offering such outsourcing services and are successfully doing their job. London-based Capita is one such name, which is the largest business process outsourcing company in London and is also expanding its operations worldwide.

About the Company

With more than thirty years of experience in the outsourcing industry, Capita is known as the largest company in the very field. The company came into being in 1984 and has become the largest business process outsourcing company in the UK. Capita is known for its BPO and Human Resource services and includes Back office administration, Customer service, Finance & Treasury, ICT & software as well as Corporate services in its catalog of services. The company headquarters resides in London, and over 60,000 people are working for it. Capita’s operating income as per the 2020 records was estimated to be £32.0 million, and it generated revenues worth £3,324.8 million in the FY2020.
Capita has expanded its operations to the UK, Europe, India, and South Africa and operates through three main divisions, i.e., Capita Public Service, Capita Experience, Capita Portfolio. The company’s operations are divided into various sub-departments, i.e., Consultancy division, Healthcare recruitment, Capita Financial Administration, Legal Services, Constructionline, NHS Services, Education Services, and Ministry of Defense Services, etc.

Capita Success Story

Capita was a division of CIPFA (Chartered Institute of Public Finance and Accountancy) when founded in 1984. In just three years, the division got separated from its parent company and became an independent entity in 1987. In 1991, the company went public on London Stock Exchange. In the next decade, the company saw rapid growth. For the growth, the Capita made some major acquisitions that included Ventura (2011), Team24 (20122), Fire Service College (2013), Avocis (2015), Constructionline (2015), Orange Bus (2016), NYS Corporate events and travel agency (2017), etc.
Along with the multiple acquisitions, Capita expanded to different countries, mainly in Europe, Africa, and Asia. The company also grew its operations to different industries, such as in 2006, it included financial services to its list of services, and in 2011, it added healthcare into its service area. Later, it expanded to legal services, defense as well educational sectors. The company has bagged multiple high-level projects from not only the private sector but also from the governments of different countries. It was awarded a £1.3 billion worth recruiting project from the British army in 2012. The company has shown immense growth in the past twenty years, and its consulting and recruitment wings are the most profit-earning ones.

The CEO at Capita

Jonathan is the residing CEO at Capita. He is a Geology graduate but has worked in the technology industry for past many years. Lewis received a Bachelor’s degree from Kingston University and has completed a PhD in Geology from the University of Reading.
Lewis started his career as a research fellow at Imperial College London and then, joined the Heriot-Watt University as the Geology Lecturer and Commercial Research Manager. In 1996, Lewis started to work at Landmark Graphics Corporation, where he held job posts like the Vice President of Marketing and Innovation. After working for ten years at Landmark, he became the Senior Vice President of the completions and production division at Halliburton. In 2016, Lewis became the CEO at Amec Foster Wheeler and worked for a year and a half at the company. Lewis left the job at Amec and joined as the Chief Executive Officer of Capita in December 2017.