Today, the customer relationship has become the centre of every business, and to maintain that companies, big or small, have set up a separate division called Customer Care to resolve all the queries from their valuable customers. The rise of the concept of customer care has also encouraged software companies to develop dedicated software for companies to make the customer service and maintaining the data easier. Companies like Livechat specialize in the named stream and have been developing helpdesk software for its clients for twenty years now. The company is one of the leading software companies in the field and includes names like Adobe, Best Buy, Huawei, and PayPal as its major clients.
About the Company
Livechat Software is a more than twenty years old company, founded in 2002 in Wrocław, Poland. The company headquarters is based in the same city, and it serves its clients all over the world. LiveChat specializes in online chat and helpdesk software, and ChatBot, HelpDesk, Knowledge Base, and LiveChat are its flagship products. The services by the company include Chatbot platform, Help desk software, Live support software, etc. These help desk software products help maintain customer relationships by solving their problem most effectively, maintaining the customer and the company’s data securely, managing the team, boosting the company’s credibility, and establishing trust among the customers for the company.
LiveChat is a publically traded company and trades on at Warsaw Stock Exchange as WSE. The company is an example of constant growth, and as per the 2018 records, it made annual revenues worth 89.4 million zł for FY2018.
LiveChat is also known for its expansion as it serves in over 150 countries and has got more than 28,000 paid customers, AirAsia, ING, Huawei, Adobe, Orange, and PayPal being the major ones among them.
The Founding
The LIveChat’s history dates back to 2002 when a team of developers decided to change how businesses communicated with their customers. They wanted to create a live chat software and eventually, were successful in doing that too. The idea behind the company was far from reality at that point, as no one could believe that the live chat for customer services may become an important communication channel in the coming future. In the beginning, LiveChat developed a simple app to make people add new communication channels to it.
Despite all the struggle, the company software started to become popular, but till 2010, the company operated as a stock company. In 2011, the company management had management buy out and took most of the control into their hands. The same year. Tar Heel Capital joined LiveChat and bought 40% shares in the company, making a 60-40 ratio between the LiveChat management and Tar Heel Capital. At the same time, the company had reached thousands of paid customers as well.
LiveChat went public on Warsaw Stock Exchange in 2014, and the next year, it recorded 10,000 paid customers (companies) registered to it. In the next two years, the numbers were increased by double. Today, the number has reached 28,000 customers from across the world.
The CEO at LiveChat
Mariusz Cieply is the CEO at LiveChat. He has been with the company from its inception, as he was one of the first software developers of the company. Cieply has got a Master’s of Science in Computer Science from the Technical University of Wroclaw. He started to work at LiveChat as a software developer and then was promoted to be the project manager. Cieply was elected as the President of the Board in 2010, and today, he serves LiveChat as the CEO.
Yashica is a Software Engineer turned Content Writer, who loves to write on social causes and expertise in writing technical stuff. She loves to watch movies and explore new places. She believes that you need to live once before you die. So experimenting with her life and career choices, she is trying to live her life to the fullest.