Support.com was established in 1997 as a technical support company and it was merged with Greenidge Generation, a bitcoin mining company in 2021. Currently, Lance Rosenzweig is operating as the CEO of the company and its headquarters is based in Wilmington, Delaware and its administrative office is based in California, USA. The company is mainly known for providing tech support and related services to various businesses and their consumers. It has also expanded its products and services to security software after acquiring SUPERAntiSpyware. During the pandemic, Support.com has focused more on providing remote tech support, especially for small businesses.
About Support.com
Mark Pincus is the main founder of Support.com who along with his partners, Scott Dale and Cadir Lee founded the company in 1997. It is a technical support company that also provides various software solutions for system security and interaction optimization. The products apart from the tech support are not the original solutions of Support.com. The company offers these solutions to customers through a few subsidiaries it has acquired over the years. A company like Support.com became a great asset especially during the pandemic because of the sudden shift to remote working.
Support.com mainly focuses on two types of customers, namely, small businesses and general customers. The company offers 24/7 technical support which also includes call center services and it is based in the US. It can basically provide tech support for anything from setting up a new device to troubleshooting. The tech support can provide services via voice calls, chats, and also offline calls at home. The company also offers monthly and yearly subscription plans to avail of any tech support around the clock.
History
When Mark Pincus established the company, it was officially launched as Replicase Inc in the Redwood City of California. Mark and his other partners launched Replicase as s software company and after a year it was renamed Tioga Systems and its headquarters were relocated to Palo Alto, California. In the initial days of the company, SoftBank became a major investor and supported the business with $2.5 million. Since the company was launched in the software industry, Tioga put its focus on designing self-healing software such that Windows applications can automatically encounter any problems and fix them by themselves. Again after a year, the company was renamed Support.com and its primary solutions shifted its self-healing focus to developing software for enterprises. In this year the headquarters were also shifted to Redwood City.
Journey of Support.com
Only after three years the company was launched in the market, it decided to go public in 2000. When Support.com went public, it was backed by the investment banking division of Credit Suisse Group. After a couple of years, the company changed its name to SupportSoft Inc but after the enterprise technology of SupportSoft was acquired by Consona Corporation, the company again was back to Support.com. The company also made a handful of acquisitions before its latest merger with the bitcoin mining company. Some of its acquisitions include Core Networks (2004), YourTechOnline (2008), Sammsoft (2009), SUPERAntiSpyware (2011), and RightHand IT (2012). Apart from the chain of acquisitions, it established a partnership with Target (one of America’s largest retailers) to provide tech support to MyTGTtech solutions.
Support.com became very active during the COVID-19 pandemic and people around the world needed online support for everything. So, to help and support the consumers get used to this new online work environment, Support.com provided a month of free tech support for those working and learning from home. It also hired additional employees during the onset of the pandemic while most of the companies were discussing layoffs.
About the Founder
Mark Pincus is an American entrepreneur who has founded several companies other than Support.com. He is mainly popular as the founder of Zynga, a mobile social gaming company. Some of his other endeavors are Freeloader Inc and Tribe Networks. Mark completed his education at the University of Pennsylvania followed by Harvard University.
Annasha Dey is an NIT student, who apart from studying engineering is also a content writer. She has a great interest in photography, writing, reading novels, and travelling as well. She is a foodie who loves socializing and hanging out with her friends. She is also a trained Kathak dancer and a big fashion enthusiast. Dey also loves watching TV series, which includes F.R.I.E.N.D.S. and Big Bang Theory. To be a better writer she prefers to read more