LivePerson is a company established in the internet and computer software sector in 1995. Robert LoCascio (famous as Rob LoCascio) founded the company to redefine conversation among people with the help of AI (Artificial Intelligence). The company’s headquarters are based in New York City and it is currently working in a remote mode so there are no other offices worldwide. LivePerson is a publicly-traded company and it has customers all across the world. LivePerson has two main products, namely, The Conversational Cloud and LP Insights.
About The Company
The main goal of LivePerson is to make the life of normal people and various brands much easier with the help of conservational AI. More than 20 years after the company’s establishment, LivePerson started offering its AI-based product. The main idea behind this conversational AI was to offer customers the technology to create AI-powered chatbots. This would help the brand answer various questions of the consumers thus taking pressure off the human service staff.
LivePerson has more than 18,000 active clients spread across the world and some of them include HSBC, Orange, and GM Financial. In 2020, LivePerson made it into the Fast Company’s World’s Most Innovative Companies list. It was Robert LoCascio who successfully invented the live chat technology for websites back in 1995.
Idea Behind LivePerson
The idea to build LivePerson and provide people with conversational AI struck Rob’s mind when he first started using the internet. Well, he had a query about a product and he dropped a question on its website. He noticed that nobody answered his question so he had to go the conventional way of dialing the number and waiting for the person on the other side to respond. After this experience, he thought that although the main idea behind the internet was to connect people in reality he had a sore experience. Rob proceeded with the idea and built an international conglomerate, LivePerson.
Acquisitions
LivePerson has a big list of acquisitions and started in 2000. LivePerson’s first acquisition was HumanClick, a company that offered real-time customer service applications. In July 2006 it acquired Proficient Systems followed by Kasamba Inc in 2007. It acquired a web analytics and optimization platform called NuConomy in 2010. After a couple of years, in 2012, LivePerson acquired three companies in the same year. They are Amadesa (a web marketing company), Look.io (mobile chat provider), and Engage Pty Ltd (cloud-based customer contact solutions). In 2014, LivePerson acquired NextGraph, Synchronite, and Contact At Once. LivePerson’s latest acquisitions are Tenfold, a customer experience integration platform, and VoiceBase, a voice analytics platform.
Success Of LivePerson
After establishing the company in 1995, Rob took the company public in 2000. It was one of the last companies that became public before the dot-com bubble burst. It took almost ten years for the company to rebound and they survived the most difficult times. In 2011, the company was named Fortune’s 100 Fastest Growing Companies and Forbes 25 Fastest-Growing Tech Companies. Currently, the company is focusing to scale its voice AI innovation and that is why it acquired Tenfold and VoiceBase. In November 2021, the company was named to Inc’s first annual Best-led companies list.
About Rob LoCascio – Founder and CEO
Rob LoCascio, both founder and current CEO of LivePerson is one of the longest-standing founding CEOs in the tech industry. It was Rob who more than two decades ago made this innovative invention that helps initiate an authentic conversation between a company and its customers. He opened the door of massive opportunities for brands so that they can provide quality customer support. Apart from being a famous entrepreneur, Rob is also a philanthropist.
Rob completed his education at Loyola University Maryland and started working for Elders IXL. But, the company laid off employees after six months and Rob lost his job. After losing that job he was determined to open his business and never work for someone else. In 1991, Rob founded Sybarite Media Inc but it was shut down in 1995, the very year he founded LivePerson.
Annasha Dey is an NIT student, who apart from studying engineering is also a content writer. She has a great interest in photography, writing, reading novels, and travelling as well. She is a foodie who loves socializing and hanging out with her friends. She is also a trained Kathak dancer and a big fashion enthusiast. Dey also loves watching TV series, which includes F.R.I.E.N.D.S. and Big Bang Theory. To be a better writer she prefers to read more